1. All products are ready stocks unless stated as pre-order
2. All orders will be processed within 48 hrs upon confirmation
3. Delivery will be done by our logistics partner, Parcel Hub
4. Shipping charges is calculated based on dimensional weight and destination area. Kindly refer the chart below for reference.
5. All deliveries are subjected to courier service company’s terms and conditions
6. Tracking number will be provided via email and website
7. In any case whereby parcel is not delivered as scheduled, kindly report to Pacco Healthcare within 3 days for investigation. It is easier to locate any missing parcel if reported earlier
8. In any case whereby parcel is damaged when received, kindly take a picture as proof and report to Pacco Healthcare immediately
9. Please take note that the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. Buyer is responsible responsible for such taxes and duties
10. Please contact us directly should you need special arrangements to deliver your purchase
11. For undelivered parcel, buyer shall pay for re-delivery charges. Pacco will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery will be provided in the email sent to the customer.
12. Transit time is based on non-peak season, subjected to custom clearance and airline space availability
13. We are unable to amend or combine orders which were separately placed. Please double check your order details before confirming the order.