We are sorry that the product you received was lost/damaged/incomplete/defective. This is the kind of occurrence we work hard to avoid.
According to the return & exchange policies, a replacement unit will be arranged within 5 working days after we have received the affected product, inspected and approved for exchange.

As for the feedback regarding your experience with our process and products, we will make every effort to ensure necessary action is taken to improve and deliver even better for the years to come.

Thank you for taking the time to write to us. Please do not hesitate to give us a call should you need assistance, we are committed to making it right for you.

Sincerely,

Pacco Healthcare